Support

Get help with the DUAL platform. Whether you're stuck on integration, found a bug, or need enterprise-level assistance — we're here to help.

Community Discord

Join 4,000+ developers building on DUAL. Get real-time help, share projects, and connect with the core team.

Join Discord

Email Support

For account issues, billing questions, or enterprise inquiries. We respond within one business day.

support@dual.xyz

GitHub Issues

Report bugs, request features, or browse existing issues on our open-source repositories.

Open GitHub

Status Page

Real-time monitoring of DUAL API, sequencer, and infrastructure services. Subscribe for incident alerts.

View Status

Response Times

Free48 hoursCommunity + email

Growth12 hoursPriority email

Enterprise1 hourDedicated Slack channel

Frequently Asked Questions

How do I get an API key?

Create an organization through the dashboard, then navigate to Settings → API Keys. You can generate both test and production keys.

What are the API rate limits?

Free tier: 100 requests/minute. Growth plan: 1,000 requests/minute. Enterprise: custom limits. All plans include burst allowances of 2x the base limit for 10-second windows.

Do you support WebSocket connections?

Yes. The Event Bus supports real-time WebSocket subscriptions for object state changes, action completions, and webhook delivery notifications.

Is there a sandbox environment?

Yes. All test-mode API keys point to a separate sandbox that mirrors production. Data in sandbox resets weekly. Use the x-dual-environment: test header to explicitly target sandbox.

How do I handle authentication token expiry?

Access tokens expire after 1 hour. Use the refresh token flow (POST /auth/token/refresh) to obtain new tokens without requiring the user to log in again.

What happens if the sequencer goes down?

Actions are queued in a durable message buffer. Once the sequencer recovers, all pending actions are processed in order. The ZK-rollup checkpoint system ensures no data loss.